Sukladno odredbi čl. 6. St.1 toč.3. Zakona o pružanju usluga u turizmu NN br. 130/17 pisani prigovor potrošača može se podnijeti:
Na podneseni prigovor korisnika usluge bez odgađanja pisanim putem potvrditi će se primitak prigovora, te u pisanom obliku odgovoriti na prigovor u roku od 15 dana od dana zaprimanja prigovora.
In accordance with the provisions of Art. 6. St.1 item 3. Of the Law on Provision of Tourism Services NN no. 130/17 a consumer’s written complaint may be submitted via:
The received complaint of the service, user will be notified in writing without delay, the receipt of the complaint will be confirmed, and the objection will be answered in writing within 15 days from the day of receipt of the complaint.